Privacy Policy

01 Information We Collect

We collect information you provide directly and information generated through your use of the platform, including:

• Account information — name, email, phone number, business name, and billing details.
• Lead and contact data — information you import or generate about prospects, including names, phone numbers, addresses, and property details.
• Communications — SMS, email, and call activity sent or received through the platform.
• Usage data — log data, device information, IP address, and how you interact with the platform.

02 How We Use Your Information

We use your information to:

• Provide, operate, and maintain the CRM platform and its features.
• Set up, configure, and register your account (including A2P 10DLC registration).
• Process payments and manage your subscription.
• Send service-related communications, updates, and support responses.
• Improve our platform and develop new features.
• Comply with legal obligations and enforce our terms.

03 How We Share Your Information

We do not sell your personal information. We share information only with service providers and as required by law:

• GoHighLevel — our underlying CRM infrastructure, which processes your account, contact, and communication data.
• Payment processors — to securely handle billing and subscription payments.
• Calendly — when you book a demo or onboarding call.
• Analytics providers — to understand how the platform and website are used.
• Legal and compliance — when required by law, subpoena, or to protect our rights and users.

04 Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve your experience. You can control cookies through your browser settings, though some features may not function properly if disabled.

05 Data Retention

We retain your information for as long as your account is active and as needed to provide the service. After cancellation, we may retain certain data as required for legal, tax, accounting, or compliance purposes, after which it is deleted or anonymized.

06 Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@ekoncrm.com and we will respond within a reasonable timeframe.

07 Children's Privacy

EKON CRM is intended for use by adults operating a business. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us information, contact us at support@ekoncrm.com and we will take steps to remove it.

08 Third-Party Links

Our website and platform may contain links to third-party sites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

09 Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of EKON CRM after changes take effect constitutes acceptance of the updated policy.