Privacy Policy

When you sign up, subscribe, or reach out to us, you hand us certain information directly. Here's what that includes:

• Name, email address, and phone number
• Billing and payment information (processed securely via Stripe)
• Business name and real estate operation details
• Any content you upload or create inside the platform (contacts, pipelines, messages, notes)
• Communications with our support team

We also automatically collect certain technical information when you use the platform, including your IP address, browser type, device identifiers, pages visited, and feature usage. This helps us improve the product and diagnose issues.

The information we have is put to work running the platform — nothing more. Specifically:

• Provide, operate, and maintain the EKON CRM platform
• Process payments and send billing-related communications
• Send onboarding information, product updates, and support messages
• Respond to your questions and support requests
• Monitor platform performance and fix technical issues
• Comply with legal obligations
• Improve and develop new features based on how users interact with the platform

We have no advertising program and no ad partners. Your data doesn't leave our ecosystem to be used for targeting.

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who help us operate the platform (e.g., Stripe for payments, GoHighLevel for CRM infrastructure, Twilio for SMS/calling). These providers are contractually obligated to protect your data.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: In any other case where you have explicitly authorized us to share your information.

By providing your phone number and using our platform, you consent to receiving SMS messages related to your account, service updates, and transactional notifications from EKON CRM.

If you use EKON CRM to send SMS messages to your own contacts, you are solely responsible for ensuring you have obtained proper TCPA-compliant consent from those recipients. EKON CRM provides tools to help you manage opt-outs and comply with carrier requirements — you are responsible for using them properly.

You may opt out of receiving SMS messages from us at any time by replying STOP to any message or contacting us at support@ekoncrm.com.

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how you use the platform. These are standard session and functional cookies — we do not use third-party advertising cookies.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the platform.

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS), secure access controls, and regular security monitoring.

No system is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you as required by applicable law.

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to opt out of certain data processing activities

To exercise any of these rights, contact us at support@ekoncrm.com. We will respond within 48 hours.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

• Email: support@ekoncrm.com
• Business: EKON Investments LLC
• Effective Date: January 1, 2026

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of EKON CRM after updates constitutes your acceptance of the revised policy.